Refund policy

Return Policy

At Kits4Real, we are committed to providing a smooth and reliable shopping experience. Your satisfaction matters to us, and we aim to make every purchase worry-free.

Return Eligibility

• Customers may request a return within 30 days of receiving their order.
• To qualify for a return, items must:
  • Be unworn and unused
  • Remain in original condition
  • Include all original tags and packaging
• Items that are worn, washed, altered, or damaged after delivery will not be accepted for return or refund.

Customized Products

• Personalized or customized products, including jerseys with custom names or numbers, are not eligible for returns or exchanges unless the product arrives damaged or defective.
• Please carefully review all customization details and sizing information before completing your purchase.

Return Shipping

• Customers are responsible for all return shipping costs.
• Shipping fees paid during checkout are non-refundable.

Non-Returnable Items

The following items cannot be returned:

• Customized products
• Final sale items
• Undergarments or sanitary products
• Hazardous or flammable materials

Incorrect Shipping Information

Kits4Real is not responsible for orders affected by incorrect shipping information provided at checkout, including:

• Incorrect names
• Incomplete addresses
• Wrong postal codes or phone numbers

Orders lost or returned due to inaccurate customer information are not eligible for refunds. In certain situations, undeliverable packages may be disposed of by the shipping carrier.

Return Instructions

To begin a return request, please contact our support team at:

Please include your order number along with details about the item you would like to return. Our support team will provide the next steps.

Refund Policy

• Once your returned item has been received and inspected, we will notify you regarding the status of your refund.
• Approved refunds will be issued to the original payment method used during checkout.
• Please allow 2–3 business days for the refund to appear after approval.

If you experience delays, contact us at:

Exchanges

If you need a different size:

1. Contact our support team to arrange the return.
2. Once the original item is approved, a replacement item will be shipped based on stock availability.
3. Additional shipping fees may apply for exchanges.

Damaged or Defective Items

If you receive a damaged or defective product, please contact us within 48 hours of delivery at:

Requests submitted after this timeframe may not qualify for replacement or refund consideration.

Contact & Feedback

We appreciate your feedback and continuously work to improve our products and services. If you have any questions or concerns, feel free to contact us anytime at: support@kits4real.com